DEPLOYMENT OPERATIONS (SHIPPING)
Order Processing Time
Our quartermasters require 1-2 business days to prepare your units for deployment after receiving your order.
Shipping Methods & Timelines
| Shipping Method | Cost | Delivery Timeline | Carrier |
|---|---|---|---|
| Standard Deployment | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Reconnaissance (Orders $50+) | FREE | 15-25 business days after shipment | EMS |
Note: Deployment to Asian territories and certain remote regions may require additional planning time and resources.
RETURN & EXCHANGE OPERATIONS
Mission Parameters
You have 15 days from delivery date to initiate return operations for most items. All returned units must be in original deployment condition:
- Original packaging intact
- All components present and unassembled
- Instruction manuals included
- No signs of battlefield damage or customization
Restricted Units (Non-Returnable)
Based on our reconnaissance of your collection, the following cannot be returned once deployed:
- Dungeons and Dragons Premium Figures – Once removed from packaging, considered deployed
- Books and Decks – Opened rulebooks and card decks
- Gaming Supplies – Opened paint sets and used tools
- D10 Sets – Opened dice packages
- All items showing signs of assembly, painting, or gameplay use
Return Operations Procedure
Phase 1: Initiate Return Request
Contact command headquarters within 15 days of delivery:
Email: [email protected]
Subject: Return Operation – [Your Order Number]
Return Request Template
--- COPY AND PASTE BELOW ---
Subject: Return Operation - [Order Number]
Message:
Commander, requesting return authorization for the following units:
Order Number: [Your Order Number]
Date Received: [Date You Received Items]
Items for Return: [List Items and Quantities]
Reason for Return: [Defective/Damaged/Wrong Item/Change of Mind]
Preferred Resolution: [Refund/Exchange]
If Exchange, Desired Replacement: [Specific Product]
Awaiting further instructions.
- [Your Name]
--- END TRANSMISSION ---
Phase 2: Receive Return Authorization
Within 24-48 hours, you’ll receive:
- Return Authorization Number (RMA)
- Shipping instructions and return coordinates
- Any special instructions for your specific situation
Phase 3: Deploy Return Package
Pack items securely using original packaging when possible. Include:
- Printed return authorization form
- Original packing slip or order confirmation
- All items in original condition
Return Shipping Instructions
Return Address:
Model Toy Store Returns Department
3186 Riggs Rd
Erlanger, US 41018
Shipping Recommendations:
- Use tracked shipping services (DHL, FedEx, UPS)
- Retain shipping receipt until refund is complete
- Insure package for value of contents
Phase 4: Refund Processing
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit Card (Visa/MasterCard/JCB) | 5-10 business days after we receive return | Original payment method |
| PayPal | 3-5 business days after we receive return | Original PayPal account |
Exchange Operations
For exchanges due to defective units or wrong items deployed:
- Follow standard return procedure above
- Specify desired replacement in your request
- We’ll ship replacement once return is received and inspected
- Expedited shipping available for our error cases
Financial Reconciliation
Refund Amounts:
- Full refund for defective/wrong items (including original shipping)
- Item cost only for change of mind returns
- Return shipping not covered for change of mind returns
Strategic Support Command Center
Contact: Email: [email protected]
Response Time: 24-48 hours
Operational Hours: Monday-Friday, 9:00-17:00 EST
“Every commander deserves the right tools for victory. We’re here to ensure your forces are properly equipped!”